Privacy Policy

Introduction

Welcome to https://repair-approval-process.collision-talk.com (hereinafter referred to as “the Company,” “we,” or “us”). We prioritize your privacy and are committed to safeguarding your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users visiting our website and utilizing our applications and services. Our policy adheres to various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in electronic documents
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s General Data Protection Law (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), along with Colorado’s, Utah’s, Connecticut’s, Virginia’s, and South Africa’s respective data protection laws.

Scope

This privacy policy covers all aspects of our online presence, encompassing:

Our official website at https://repair-approval-process.collision-talk.com
All associated applications and services offered by the Company
Any interactive features or tools available on our platform
Links to third-party platforms or sites that users may access through our services (note that these external sites follow their own privacy policies)

Processing Activities

This policy guides how we interact with users when they:

Utilize our applications and services as authorized users.
Visit our website, including any linked pages or content.
Communicate with us via emails, newsletters, calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, which include:

Account Information: Details required to create and manage user accounts, such as usernames, email addresses, and passwords (hashed and encrypted).
Payment Information: Credit card details, billing addresses, and transaction histories for processing payments.
Financial Information: Financial records related to transactions or account balances.
Purchase Information: Product/service purchases, order history, and purchase preferences.
Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information from your device for technical support and analytics.
Location Data: GPS coordinates and location services data when you interact with our geolocated services.
Feedback: User reviews, comments, and responses to surveys or feedback forms.
Social Media Information: Data obtained through social media platforms when users connect their accounts to our services (if applicable).
Product Information: Details about products or services viewed, purchased, or interacted with on our platform.

We collect this data through multiple channels: user inputs, interactions with our applications and websites, and automated technologies, including cookies and tracking pixels. Additionally, we may receive personal data from third parties who assist us in providing services, always respecting their respective privacy policies.

Cookies

Our website employs cookies to enhance your browsing experience and gather analytics on how users interact with our platform. Cookies are categorized as:

Strictly Necessary: Essential for the basic functionality of our site; they enable features like login sessions and language preferences.
Preference: Used to remember user settings and choices, enhancing website personalization.
Analytics: Track user behavior and preferences to improve our services and content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for the duration required by law or for legitimate business purposes. Once the retention period expires or when these purposes are fulfilled, we securely delete or anonymize the collected data. Our retention periods vary depending on the type of data and its usage:

Account information is retained until the user’s account is closed.
Financial and transaction records are kept for legal requirements (e.g., tax, accounting) and may be stored for up to 7 years after the last transaction.
Purchase history is preserved for order fulfillment and customer service purposes, usually for a period of 5 years.
Most other collected data is retained for no longer than necessary to fulfill its purpose, unless required otherwise by law.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption of sensitive data during transmission and storage.
Utilizing secure third-party processors who adhere to industry standards for data protection.
Regularly testing and updating our security systems to adapt to emerging threats.
Employing physical, technical, and administrative safeguards at our facilities.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under 18 years of age. Our services are designed for a general audience, and we encourage parents or legal guardians to supervise their child’s online activities. If we learn that a user is under the age of 18 and has provided us with personal information, we will take steps to delete this information from our systems.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

Access: You can request access to the personal data we hold about you, along with its purpose and recipients.
Rectification: You have the right to correct any inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal information.
Restriction: You may limit our use of your data for specific purposes.
Portability: You are entitled to receive your personal data in a structured, commonly used format.
Objection: You can object to processing your data for certain purposes.
Non-Discrimination: You cannot be discriminated against for exercising your data privacy rights.

To exercise any of these rights or have questions about our data practices, please contact our dedicated Privacy Team via the contact details provided below. We will respond to all legitimate requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or unsubscribing from communications:

Email: [email protected]
Address: [Insert Company Address]

We appreciate your trust in us. By using our services and agreeing to this Privacy Policy, you consent to the collection, use, and disclosure of your personal data as described herein.